Refund policy
Last updated: 29/09/25
We want you to love your purchase! If you’re not fully satisfied, we’re here to help.
Returns
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You have 14 days from the date of delivery to request a return.
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To be eligible, your item must be unused, in the same condition that you received it, and in the original packaging.
Refunds
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Once your return is received and inspected, we’ll notify you of the approval or rejection.
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If approved, your refund will be processed back to your original payment method within 5–10 business days.
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Shipping costs are non-refundable. If your order included free shipping, the actual shipping cost may be deducted from your refund.
Exchanges
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We replace items only if they are defective or damaged.
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If you need to exchange it for the same item, email us at crew@motorcityshop.co.uk.
Customers are responsible for paying return shipping costs (unless the product is defective/damaged).
How to Start a Return
To initiate a return, please contact us at crew@motorcityshop.co.uk with your order number and reason for return. We’ll provide instructions on where to send your item.